We will work on emergency fiber optic cut cable repairs anywhere, anytime throughout the state. Recently, one of our techs worked through the night to restore fiber internet service to a small business in Lansing Michigan. Service restoration would take two days according to the local provider.
Since internet service is vital to most businesses these days, they could not afford to wait. So they reached out to us and we immediately dispatched a tech. The customer called at 10 pm but fortunately we had a tech still splicing close by in Jackson and he was able to pack up and arrive on site by eleven.
Upon arrival the technician noticed someone had been digging holes for a new fence. It wasn’t immediately clear which hole the cut fiber optic cable was in. This involves a little troubleshooting. The tech disconnected the service drop, hooked up an OTDR meter and determined to be 125 feet away.
The best way to resolve a cut fiber optic cut drop is to simply replace the line. This was not an option in this emergency situation as our tech didn’t have a spare long enough. He came up with a crafty solution. Along with a spare fiber case he was able to gather enough slack from the terminal for a splice.
Another satisfied customer ready for business by the morning. If you have a cut fiber optic cable in Lansing or anywhere else in Michigan, call 24/7, (877) 96-fiber.